Payment
We accept various payment methods, including PayPal, credit/debit cards, Google Pay and Apple Pay.
Yes, our website uses secure encryption technology to protect your payment information. You will be redirected to trusted payment platforms like PayPal, Google Pay, or Apple Pay to complete your transaction safely.
While cash payments may be accepted on-site, please note that you will pay extra compared to online bookings. We recommend reserving your spot online for the best prices.
Yes, you will receive a confirmation email with a receipt, which will also serve as your ticket once your payment is processed.
If your payment fails, please check your payment details and try again. If the issue persists, contact our support team for assistance.
There are no hidden fees for online bookings. The price you see is the price you pay.
Yes! Groups of 20 or more may be eligible for special discounts. Please contact us for more details.
Reservation
You can make a reservation through our website by selecting your desired tour, date, and number of participants.
Yes, you can change or cancel your reservation up to 48 hours before the tour for a full refund. Please contact us for assistance.
If you need to reschedule, please contact us as soon as possible, and we will do our best to accommodate your request.
You can book for as many people as you like. For groups of 20 or more, please contact us for special discounts.
If your reservation is not confirmed, please check your email for a confirmation message. If you don’t receive one, contact us to verify your booking.
Yes, we recommend arriving at least 30 minutes before your scheduled departure time to ensure a smooth check-in process.
Safety Information
We provide life jackets and necessary safety gear to ensure your protection throughout the tour.
Yes, all our guides are trained in safety protocols and are equipped to handle any emergencies.
Yes, all children must wear life jackets at all times during the tour for their safety.
Yes, a safety briefing is conducted before the tour to inform guests about safety measures and procedures.